Exchange Policy

1. Eligibility for Exchanges

• Exchanges are permitted within 30 days of the delivery date.
• Items eligible for exchange must be unused, in their original packaging, and in the same condition as received.
• Certain products, such as perishables or personalized items, might not be eligible for exchanges due to hygiene or customization reasons.

2. Exchange Process

• Initiate the exchange request through your account on our website within the stipulated exchange window.
• Specify the item you wish to exchange and the preferred replacement item.
• Once the exchange request is processed, we will provide a prepaid return label for the item being exchanged.

3. Receiving the Replacement Item

• Upon receiving the item for exchange, our team will inspect it to ensure it meets the exchange criteria.
• If approved, the replacement item will be shipped to you promptly.
• In case the replacement item is unavailable, we'll offer alternatives or provide a refund following our refund policy guidelines.

4. International Exchanges

• International exchange procedures are similar but may involve different shipping timelines and costs based on location.
• Contact our customer support team for guidance on international exchanges and associated shipping costs.

5. Additional Notes

• Customers may exchange items for a different size, color, or a product of similar value, subject to availability.
• Exchanged items will follow the same return eligibility guidelines as outlined in our Return Policy.

This Exchange Policy aims to provide customers with clear instructions on how to proceed with exchanging items, ensuring a seamless process for obtaining the desired product in case of dissatisfaction or preference changes.